Privacy Policy

Last updated: February 10, 2026

LocalClap ("we", "us", "our") operates the LocalClap mobile application (the "App"), which connects users with local service professionals for home cleaning, AC repair, fridge repair, electrician services, plumbing services, and related home maintenance solutions.

We are committed to protecting your privacy and handling your personal data responsibly in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 (India) and other relevant regulations. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you download, access, or use the App.

By using the App, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the App.

1. Information We Collect

We collect the following types of information:

a. Information You Provide Directly

• Account information: Name, mobile phone number, email address, password (if applicable), profile photo (optional)
• Service booking details: Service type (e.g., home cleaning, AC repair), address/location for service, preferred date/time, special instructions
• Payment information: UPI ID, payment method details (processed securely via third-party gateways — we do not store full card details)
• Communications: Messages, feedback, ratings, reviews, photos/videos you upload related to services

b. Information Collected Automatically

• Device information: Device model, OS version, unique device identifiers, IP address, mobile network information
• Location data: Precise location (GPS) when you enable it for finding nearby service providers or tracking service progress (with your consent)
• Usage data: App interactions, pages viewed, time spent, booking history, crash logs, performance data

c. Information from Third Parties

• Payment gateways and verification services (for secure transactions and KYC if required)
• Google Maps or similar services (for location and address validation)

2. How We Use Your Information

We use your personal data for the following purposes:

• To create and manage your account
• To match you with suitable local service professionals
• To process bookings, schedule services, facilitate communication between you and the service provider
• To process payments and issue invoices/receipts
• To send booking confirmations, reminders, status updates, OTPs, and service-related notifications
• To improve the App, analyze usage trends, and enhance service quality
• To handle customer support queries, refunds, disputes, or complaints
• To prevent fraud, abuse, or unauthorized access
• To comply with legal obligations, respond to government requests, or enforce our Terms of Service

3. How We Share Your Information

We share your personal data only in these limited cases:

• With service professionals: Your name, phone number, service address, and booking details so they can contact you and provide the service
• With payment processors: To complete transactions (they follow their own privacy policies)
• With third-party service providers: Cloud hosting, analytics (e.g., Firebase, Google Analytics), push notifications, mapping services — under strict confidentiality agreements
• For legal reasons: If required by law, court order, government authority, or to protect our rights, safety, or property
• In case of merger, acquisition, or sale of assets: Your data may be transferred as a business asset

We do not sell your personal data to third parties for marketing purposes.

4. Data Storage and Security

• Your data is stored on secure servers located in India (or with providers compliant with Indian data localization requirements where applicable).
• We implement reasonable technical, organizational, and security measures (encryption, access controls, regular audits) to protect your data from unauthorized access, loss, or misuse.
• However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Your Rights and Choices

Subject to applicable law (including DPDP Act), you may have the right to:

• Access, correct, or update your personal data
• Withdraw consent (where processing is consent-based)
• Request deletion of your data (subject to legal retention obligations)
• Lodge a grievance or complaint

To exercise these rights, contact us at support@localclap.com We will respond within the timeframes prescribed by law.

You can also:

• Disable location access via device settings
• Opt out of marketing notifications in the App settings

6. Children's Privacy

Our App is not intended for children under 18 years of age. We do not knowingly collect personal data from children. If we become aware of such collection, we will delete it promptly.

7. International Transfers

If any data is processed outside India, we ensure appropriate safeguards are in place as required under applicable law.

8. Retention of Data

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Policy, or as required by law (e.g., for accounting, dispute resolution, or regulatory compliance). After that, we delete or anonymize it.

9. Changes to This Privacy Policy

We may update this Policy from time to time. The updated version will be posted in the App and on our website with a revised "Last updated" date. Continued use of the App after changes constitutes acceptance of the revised Policy.

10. Contact Us / Grievance Officer

If you have questions, concerns, or wish to exercise your rights, please contact:

Grievance Officer LocalClap Email: support@localclap.com Address: LocalClap, Ramnagri, Patna Phone: 9471472719

For DPDP Act-related grievances, we will acknowledge and resolve as per statutory timelines.

Thank you for trusting LocalClap with your information.